Report drainage and flooding on a highway

In this section

Report drainage and flooding on a highway

Report an issue with surface water or flooding.

Report

We are responsible for the removal of surface water from the carriageway and footways. Action will be taken as quickly as possible under normal weather conditions.

Report issues with:

drains and gullies
kerb drainage
ditch
linear drainage
verge drainage
culvert or trash screen
other flooding issues

Different type of drainage explained

Drain or gulley

Kerb drainage

Ditch

Linear drainage

Verge drainage

Culvert or trash screen

In accordance with our Service Level Agreement, we will look at all reported issues within 28 days. However, where we are advised that this is urgent, inspections and resultant works will be prioritised.

Do not report

Do not report issues with:

sewers, this is managed by
cleansing and maintenance of a private sewer outside of a property boundary is the responsibility of the sewerage undertaker
if the issue relates to a blocked ditch please report to District Council

What you can do to prevent a blockage or flood occurring

Many blockages and other problems could be prevented through good practice:

do not dispose of fats or oils into the drain as they cool down and set as a hard scale
do not dispose of bulky sanitary items such as nappy liners into drains
do not apply permanent landscaping over inspection covers as they are needed for access to clear blockages
take care if you are considering planting deep-rooted trees such as willows, as the roots often enter sewers and drains

Check to see whether your property insurance covers you for drainage problems:

if not, it is possible to take out separate cover for this
it is important to check the amount of cover as you may not be insured for private pipes outside your property boundary

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Report drainage and flooding on a highway

Report drainage and flooding on a highway

Report