Healthcare and Social Care - Patient Advice and Liaison Service (PALS) Officer
Healthcare and Social Care - Patient Advice and Liaison Service (PALS) Officer
Amber
Patient advice and liaison service (PALS) officers give support, advice and information about NHS services.
- Work with staff, managers and support groups to solve problems
- Help patients understand the NHS complaints procedure
- Manage complaints
- Raise patient feedback and concerns with NHS management
- Supervise and coordinate PALS volunteers
You could work in the community or in an NHS or private hospital.
Your working environment may be emotionally demanding.
PALS Officers tend to work between 37 to 39 hours a week. Typically PALS Officers will work between 8am and 6pm.
Starting: 拢21,730
Experienced: 拢32,934
You may be able to start as a patient advice and liaison service (PALS) secretary or administrator and work your way up to PALS officer.
It can be possible to enter this role through volunteering, especially within the NHS.
Some patient advice and liaison services are staffed by a mix of paid staff and volunteers.
To apply directly to become a PALS officer jobs, you'll need:
- a good general standard of education GCSEs (grades 9 to 4 or A* to C) including English and maths
- previous experience in a customer care or mediation role, including dealing with complaints
Some NHS organisations might want you to have a degree or may prefer you to have some working knowledge of the NHS.
A background in any of the following professions could be useful:
- healthcare
- advice
- advocacy
- counselling