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Leisure and Sports - Tourist Information Centre Assistant

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Tourist information centre assistants give information to visitors about transport, tourist attractions and local services and activities.

• Answer customer queries in person, by phone and email
• Do research using things like the internet, travel guides and timetables
• Provide accurate information on things to see and do and where to stay
• Make bookings for travel, entertainment, visitor attractions and accommodation
• Set up displays within the centre and re-stock literature
• Keep up to date with local accommodation, places to visit, activities and events
• Act as an ambassador for the local area and attractions
• Serve and sell souvenirs and other items from gift shop

As a Tourist Information Centre Assistant, you could work at an information centre, at an airport, at a port or in a museum.

You may need to wear a uniform.

Tourist Information Centre Assistants tend to work between 28 to 30 hours a week. You could work evenings, weekends and bank holidays. 

Starting: £15,000

Experienced: £25,000

There are no set entry requirements but it may help if you have:

• a good knowledge of the local area and its attractions and facilities
• experience of customer service
• the ability to speak one or more foreign languages                                                                                                            

You could apply directly for jobs or you could take a college course like Level 2 Award in the Principles of Customer Service in Leisure, Travel and Tourism. You may need 2 or more GCSEs at grades 9 to 3 (A* to D), or equivalent, for a level 2 course.