Retail, Sales and Customer Service - Call Centre Operator
Retail, Sales and Customer Service - Call Centre Operator
Amber
Call centre operators answer enquiries from customers by telephone, email, webchat, text and post.
- Answer calls, emails and web chat enquiries from customers
- Make telesales and market research calls to new and existing customers
- Deal with customer orders, card payments, enquiries and complaints
- Advise about products and services
- Support customers to fix computer problems
- Offer counselling, welfare and benefits advice, legal information or help with careers
- Update customers' records on computer databases
You could work in a contact centre or office.
Call Centre Operators tend to work between 38 to 40 hours a week.
You could work evenings, weekends and bank holidays on shifts.
Starting: 拢15,000
Experienced: 拢28,000
There are no set requirements for applying directly for jobs, though employers may ask for some GCSEs. Basic computer skills and admin experience can be useful.
You can start by doing a course like a Level 2 Certificate in Contact Centre Operations. Entry requirements for these courses vary.
You could get into this job through an intermediate customer service practitioner or advanced customer service specialist apprenticeship. If you have an EHCP you may be able to apply under the DfE exemption which allows the apprentice to use Entry level 3 English and Maths qualifications. The apprentice would have to be component enough to successfully achieve all other aspects of the apprenticeship requirements, become occupationally competent and achieve Entry Level 3 in English and Maths before the end of their apprenticeship.