SENDIASS guidance for resolving disagreements or making a complaint
When other people are involved in the process of making decisions about the future of your child, there may be times that you might disagree.
Resolving disagreements
When other people are involved in the process of making decisions about the future of your child, there may be times that you might disagree. The first step to resolving any disagreement is to talk to the other party, explain your concerns and see if you can come to an agreement. If after a meeting, your concerns have not been resolved, you may want to consider other ways forward to resolve the situation.
See our information on mediation and tribunal
Making a complaint
You may wish to make a complaint about the Local Authority (LA) if you feel that they are failing in their duties 鈥搕his could be by not providing what they are legally required to, causing significant delay, or by failing to comply with the law.
The first step is always to follow the complaints procedures:
Always send a written complaint by email or recorded delivery and make sure you keep a copy for your own records.
If you require further information, please see our factsheet
Also in this section
- Concerned about your child鈥檚 progress
- What is SEND?
- SEND, Support and EHCPs
- Early years
- Choosing a school for a child with SEND
- Resolving disagreements or making a complaint
- Mediation and tribunal
- Education Otherwise Than at School (EOTAS)
- Transport
- Health
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