香港六合彩资料图库

Registration Service Customer Service Charter

Registration Service Customer Service Charter

Our standards of customer service.

Customer service

The 香港六合彩资料图库 Registration Service has agreed the following standards of customer service:

  • staff will be polite, courteous and will identify themselves by name
  • interviews will be held in private rooms
  • the information given during the registration process will be treated in the strictest confidence and will not be passed on to anyone who is not entitled to it by law
  • the process of registering births, deaths and marriages operates in accordance with the provisions of various Acts of Parliament.
  • staff will offer to explain what can often be quite complex rules and regulations.

Appointment facilities

Registration Offices with appointment facilities will endeavour to offer an appointment to:

  • customers wishing to register a death within two working days (Target 95%)
  • customers wishing to register a birth within three working days (Target (95%)
  • customers wishing to give notice of marriage within five working days (Target 95%)
  • all customers will be seen within 10 minutes of their appointment time (target 95%)
  • customers without an appointment will be able to complete their business on the day if they choose to wait.
  • applications for copy certificates will be dispatched within 5 working days of receipt (target 95%)
  • if appropriate, customers will be given at the beginning of an appointment an indication of how long it will take
  • the Service aims to fully respond to all letters or provide a progress report on more complex issues within two working days of receipt (Target 90%).
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