Our Digital, Data and Technology Strategy
The Digital, Data, and Technology (DDaT) strategy sets out our approach on digital transformation and maximising the use of technology to achieve Council objectives.
Our vision
A future where seamless integration of data, innovative digital solutions, and cutting-edge technologies drive unprecedented value for our customers. We envision a landscape where data isn鈥檛 just a resource but an invaluable asset, empowering us to make informed decisions, enhance customer experiences, and foster continuous innovation.
Key points from the strategy
Our objectives
Maximise Data Utilisation: using advanced analytics and artificial intelligence to get useful information from the data to make decisions and to plan into the future
Enhance Customer Experience: develop user centered services that meet the needs and expectations of our customers
Foster Innovation: invest in research and development to stay ahead in the ever changing digital world
Optimise Operational Efficiency: streamline internal processes and look at automating repetitive tasks to reduce costs and increase productivity
Ensure Data Security and Compliance: introduce strong cybersecurity measures and follow the standards to protect sensitive information
Our priorities
Priority 1: Data management and governance
Priority 2: Advanced analytics and business intelligence
Priority 3: Digital customer experience
Priority 4: Emerging technologies and their ethical and secure use
Priority 5: Digital inclusion, including digital skills
Priority 6: Innovation, research and developement
Priority 7: Scalability and agility
Full strategy
Download: Digital, Data and Technology Strategy (DDaT) 2024 to 2027 (PDF)
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