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Before the portal goes live you will be issued with a login for the portal.

If you have immediate questions about accessing the portal please contact us.

To register you will need an email address, which will be your portal username and you will be provided with a single use password which you will change on first log-on.

Please contact us for registration.

On login you will be asked for a security number, and each subsequent logins you will be asked for a couple of the numbers. On first login, please reset your password and choose a strong password. Your password must contain a minimum of nine characters, a capital letter, at least one alphabetic character and two numeric value characters.

If you get locked out of the system, please use the “Request new Password” facility on the login page.

Once you have logged in to the portal, you can use the links on the right hand side to update your password

You will only be able to access information from our current system, so only information on payments in the current system will have remittances. This will be payments from the 3 March 2020.

Yes, all children who were in your care within the new system, on and after 3 March 2020 will be available for One Off Claims. For children in your care prior the 3 March 2020 you will need to follow the previous claims process.