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If you change address, we will need to reassess your transport application, as it may impact your school or college transport eligibility:

• complete a change of address notification, preferably a week before your expected move date
• still eligible and no change to transport required, we will email to advise you can continue to use the existing transport 
• still eligible but we need to change your existing transport
  • the contracts team will amend the contract and a new pass will be sent to you as soon as possible
  • we can send this to your original address or the new address, depending on the timing of the move
• no longer eligible for free transport, we will write to you with any available options and details of how to make payment for them
• if you do not wish to pay for transport, we will end your record and all transport will cease
• return any pass to us that you are no longer eligible for, you will still be liable for any costs until it is received in the office:
  • Education Travel Team, County Hall, Spetchley Road, Worcester, WR5 2NP
• if you are due a refund for any unused days on a pass you have purchased, we will refund the pro rata amount via the original method of payment

Please note that during busy periods it may take up to 5 working days to process a change of address notification.