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Return the pass to us

If you have a pass, you must return it to us, or you will still be liable for costs until it is received in the office:

• address: Education Travel Team, County Hall, Spetchley Road, Worcester, WR5 2NP

If you pay by direct debit

• you will need to cancel the direct debit with your bank 
• do not cancel the mandate before all due payments have been made for transport already received:
  • Autumn term: October, November, December
  • Spring term: January, February, March
  • Summer term: April, May, June

If you are due a refund

• this will be worked out on a pro rata basis from the day the pass is received back in the office
• it will be paid back into the bank you made the original payment from  
• we will aim to process your refund within 10 working days
• finance may then take another 10 working days to pay this back into your account. Please note this may take longer during our busy periods

Future transport:

Please advise on the notification if you wish to be considered for transport for the next term or half term.